RETURNSPOLICY.
A clear path from request to refund.
Changed your mind or received something that isn't right? Find out how returns work at KICKSYOU.
At a glance.
Please contact us before returning an item.
Start with an email.
Send photos of your shoes and original shoebox. Our team will verify your purchase and review the request.
Returns must be requested within 30 calendar days of delivery. Eligible items may be tried on indoors but must not show obvious signs of wear. Keep the original shoebox and accessories; minor shoebox damage is acceptable.
View the process ↗Return shipping.
No restocking fee.
Flat return-shipping fee
Deducted from the eligible merchandise refund once per return request, regardless of how many pairs are returned in that request.
Return shipping covered by us
If we sent the wrong item or size, or there is a confirmed product quality issue, we cover the return-shipping cost.
Original outbound shipping charges are generally nonrefundable for both personal-preference returns and returns due to our error, except where applicable law requires otherwise. We do not charge a separate restocking fee.
Four steps.
Start to finish.
Every return begins with our support team. Please do not send items back before approval.
Email your request.
Contact giguvijgqem@outlook.com within 30 calendar days of delivery. Tell us why you'd like to return the item and attach clear photos of the shoes and original shoebox. For an incorrect, defective, or damaged item, include photos that clearly show the issue.
An order number or checkout email is helpful but not required. Our team will work with the information you provide to verify the order.
Wait for approval.
Our team reviews the photos and return eligibility. If approved, we'll email a return-shipping label, the designated return address, and packing instructions. Our return warehouse address is not published on this site.
Please do not ship a return without authorization. Unapproved returns are generally not accepted, and we may contact you to arrange retrieval, subject to applicable law.
Ship within 7 days.
Send the return within 7 calendar days after approval. Use an outer shipping box or protective mailer around the original shoebox. Never place shipping labels, tape, or handwriting directly on the original shoebox.
If the package is not shipped within 7 calendar days, the authorization expires. Contact support to request a new review; a new approval is not guaranteed and is subject to applicable law.
Inspection & refund.
Once the returned items arrive and pass inspection, we'll initiate the eligible refund to your original payment method within 3–5 business days. Your bank or payment provider may need additional time to post the funds.
If the return does not meet the conditions, we will pause the refund, explain the findings, provide photos, and discuss the next steps with you.
Good to
know.
Common questions about eligibility, fees, refunds, and exceptions.
What condition must returned shoes be in?
For non-defective items, indoor try-ons are allowed, but the shoes must not show obvious signs of wear. You must keep the original shoebox and all included accessories. Minor shoebox damage is acceptable. Please submit photos of both the shoes and shoebox for review.
Can I return discounted or Final Sale items?
Regular sale and promotional items follow the same 30-calendar-day return request window. Items clearly marked Final Sale are not eligible for returns due to a change of mind, size preference, or other non-defect reasons, except as required by applicable law.
How are return-shipping fees calculated?
For a return due to personal preference, the flat $10 return-shipping fee is deducted from your eligible merchandise refund. It applies once per return request, even if multiple pairs are included. No separate restocking fee is charged. If we sent the wrong size or item, or a product quality issue is confirmed, we cover return shipping.
Are the original shipping charges refundable?
Shipping charges paid to deliver the original order are generally nonrefundable, including when a return is due to our error, except where applicable law requires a different outcome.
What if I received a defective, damaged, or incorrect item?
Email us photos of the item, close-ups clearly showing the problem, and the original shoebox. We'll review the claim and provide instructions. If shoes have already been worn outdoors and a quality issue is reported, we review the wear, alleged defect, and photos case by case, subject to applicable law.
Can I exchange shoes for a different size or style?
We don't offer direct exchanges. To order a different size, color, or style, please request a return under this policy and place a new order separately.
What if the 7-day shipping deadline passes?
If you haven't shipped the item within 7 calendar days after your return was approved, the authorization expires. Contact us for a fresh review. Whether a new return authorization can be issued depends on the circumstances and applicable law.
What happens if a return fails inspection?
We'll pause the refund, explain why the returned items don't meet the conditions, share supporting photos, and discuss possible next steps. For non-defective returns that fail inspection, if you ask to have the items sent back to you, you're responsible for the actual return-to-customer shipping cost, except as required by applicable law.
How and when will I receive my refund?
Once your return arrives at our facility and passes inspection, we'll initiate the eligible refund within 3–5 business days, using the payment method you originally used at checkout. Posting times vary by bank or payment provider.
Where do I send my return?
Contact us at giguvijgqem@outlook.com first. After approval, we'll provide your return label and assigned destination. Do not use the business contact address as a return address unless specifically instructed to do so.
Returns require prior approval. Please keep your original shoebox, accessories, and shipping documentation until your case is resolved. We will always apply any mandatory consumer rights under applicable law.
Nothing in this policy limits any non-waivable rights or remedies available to you under applicable consumer protection laws.
We're here
to help.
Start with an email and clear photos. We'll review your request and send the next steps.