SHIPPINGPOLICY.
Good things take a little planning.
Clear timelines, helpful updates, and everything you need to know about getting your KICKSYOU order delivered.
At a glance.
Two stages. One clear timeline.
Estimated combined timeframe: 8–18 business days. The processing and shipping windows are separate. Transit time starts after dispatch, not when the order is placed. All timeframes are estimates rather than guaranteed delivery dates.
View shipping details ↗Your order.
Step by step.
From order confirmation to delivery, here is what to expect along the way.
Order processing.
We typically process orders within 1–3 business days after an order is placed. Processing includes preparing your order for shipment and is separate from the time your package spends in transit.
Business days generally mean Monday through Friday, excluding public holidays. Orders placed over a weekend or holiday may begin processing on the next business day.
Shipment & tracking.
After your order is dispatched, the estimated shipping transit time is 7–15 business days. Check the email address used at checkout for shipping notifications and any available tracking information.
Tracking may not update immediately after a shipping label is created. If an order ships in multiple packages, tracking information may differ for each package.
Delivery & support.
Delivery estimates can change due to carrier operations, weather, holidays, destination, customs procedures where applicable, or other unforeseen circumstances. We cannot guarantee an exact arrival date.
If your shipment is taking longer than expected, visit Your Order or email us at giguvijgqem@outlook.com with your order number so we can review the available information.
A few things
to know.
Answers to common questions about shipping and delivery.
When will my order arrive?
Allow approximately 1–3 business days for processing, followed by an estimated 7–15 business days in transit after dispatch. The combined estimate is generally 8–18 business days. Actual delivery times can vary; this is not a guaranteed delivery date.
Where do you ship, and how much does shipping cost?
Available destinations, shipping methods, and any applicable shipping charges are shown at checkout based on your delivery address. If the checkout does not offer a shipping method for your address, please contact us before ordering.
How can I track my order?
Look for the tracking link in your shipping notification when tracking is available. Tracking information may take time to update after the label is created. For help, email giguvijgqem@outlook.com with your order number.
Can I change my delivery address?
Please contact us as soon as possible with your order number and the corrected address. We will check whether an update is still possible. Address changes cannot be guaranteed once fulfillment or shipment has started.
My package is delayed or tracking has stopped updating. What should I do?
Carrier scans may occasionally be delayed. If the parcel has not progressed for an unusually long time or the estimated delivery window has passed, email us with your order number and tracking information. We will review the available shipment details and help you determine the next step.
My package shows delivered, but I cannot find it.
First check your mailbox, doorstep, building reception, and any secure delivery area. Ask household members or neighbors if they accepted it, and contact the carrier for delivery details. If you still cannot locate your package, contact our support team so we can review the situation.
Will I need to pay customs or import fees?
For shipments crossing international borders, customs duties, taxes, or import handling fees may apply depending on the destination and local rules. Any charges not included at checkout may be assessed separately by the relevant authority or carrier. Contact us before placing an international order if you need clarification.
We're here
to help.
Questions about a shipment? Include your order number and the email used at checkout, and we'll help you review the next step.